Frequently Asked Questions
Everything you need to know about your custom fashion order.
How long does it take to process my order?
Each piece is custom-prepared to ensure the highest quality. Standard processing time is 3-5 business days before your item is shipped.
What is your return policy for custom items?
Because our products are made-to-order, we only accept returns on items that arrive damaged or defective. Please contact our support team within 14 days of delivery.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
Are your materials sustainably sourced?
We are committed to ethical fashion. We partner with suppliers who prioritize sustainable fabrics and fair labor practices to minimize our environmental footprint.